Aurelia BayOur 30-day guarantee
Feel the fit and warmth of Aurelia Bay yourself. If the gloves do not suit your hands, return them within 30 days for a complete refund of the purchase price.
The promise
Send back your parcel within 30 days of arrival, no matter the reason. We issue the credit back to your original payment channel within 3 business days of inspection.
1
30-day returns
Applicable for any reason, even a simple change of preference.
2
Insured delivery
Should your parcel go missing or arrive damaged, we replace it or reimburse you at our expense.
3
Secure payment
Cash on delivery or direct bank transfer: no card details entered, no card data stored on our systems.
4
Real support
A dedicated team member responds from [email protected] within one business day.
How to claim
- Send an email to [email protected] with your reference number.
- Receive return authorization and dispatch instructions within one business day.
- Dispatch the package to our depot, and we confirm your reimbursement once inspected.
Complete terms and instructions appear on our Returns policy and Delivery terms pages.