Aurelia Bay Gear LLC, 53 S 100 W, Provo, UT 84601, United States, registration ID EIN: 21-9432126. Email [email protected], phone +1 (801) 685-6067.

Low-voltage consumer thermal apparel and battery-assisted warming handwear engineered exclusively for cold-weather personal comfort and outdoor recreation. Each item description clarifies fabric specifications, package contents, and sizing. Accompanying photography serves an illustrative purpose; outer protective cartons may vary slightly in appearance.

Your purchase is submitted upon finishing checkout. We acknowledge it via email, while the sales agreement takes legal effect once we hand the parcel to the carrier. We reserve the right to decline orders if inventory is depleted or verification fails, issuing a full refund promptly in such situations.

Product rates are listed in USD inclusive of applicable VAT. Transport charges are clearly displayed during checkout prior to final payment. Accepted payment types: Cash on delivery, Bank transfer. If an evident clerical error in pricing occurs, we reserve the right to rectify it before shipping, giving you the choice to proceed or cancel.

Details on transit choices, schedules, and shipping fees are listed on our Delivery & Payment page. Responsibility for the parcel shifts to you once it is handed over.

We photograph the exact gloves and knitwear we package and send out. Fabric tones on your display depend on screen calibration, software, and room lighting. A subtle variance in textile shade is not an imperfection and does not justify free returns or compensation. Sizing, fabric blends, and included items are detailed on every product page.

We hold full responsibility for the shipment until the driver places it with you or your designated recipient at your shipping address. At that handover, liability for loss or wear shifts to you. Please document any evident outer package damage with the carrier immediately and notify our team within 48 hours.

You can return unworn items in their original packaging within 30 days of arrival, following the guidance on our Returns page. Aurelia Bay Gear LLC warrants Solana Thermo Gloves against manufacturer defects in heating elements, wiring harness assemblies, and structural stitching for a term of one calendar year from delivery, excluding degradation from ordinary wear, moisture submersion, or unauthorized electrical modifications.

• Customized or tailored glove orders modified to non-standard sizing or personalized specifications.
• Consumable heat packs or single-use thermal accessories that have expired or been activated.
• Gloves with broken tamper-evident hygiene tags or direct physical indications of prolonged dermal contact.
• Merchandise where auxiliary wiring, battery clips, or heating components were altered or dismantled after delivery.
• Digital vouchers, promotional discount codes, or downloadable instruction materials delivered electronically.

To the maximum extent permitted under United States law, the aggregate liability of Aurelia Bay Gear LLC for any claim arising from glove use or non-delivery is strictly limited to the actual purchase price paid by the customer or $100.00, whichever amount is lesser. Nothing within these conditions excludes or restricts legal accountability where applicable law forbids such limitation.

You must be 18 years of age or older to place an order with us. Our gear should be worn as outlined on the fabric care label, and our thermal accessories do not replace professional medical guidance.

The laws of the State of Delaware, United States, govern these terms without regard to principles of conflicts of law. If we cannot resolve a disagreement through direct conversation, jurisdiction belongs to the competent court where our business is registered, without affecting mandatory consumer protections in your home country.

Reach out by writing to [email protected] or phone +1 (801) 685-6067 during Mon-Fri 09:15-17:00, Sat 09:45-14:00. We reply to all inquiries within one business day.

Merchant

Aurelia Bay Gear LLC

Registered address

53 S 100 W, Provo, UT 84601, United States

Email

[email protected]

Phone

+1 (801) 685-6067

Working hours

Mon-Fri 09:15-17:00, Sat 09:45-14:00

Registration

EIN: 21-9432126