Name: Aurelia Bay
Address: 53 S 100 W, Provo, 84601, US
Telephone: +1 (801) 685-6067

Delivery methods

Doorstep delivery

Tracked home courier transit direct to your door: house, apartment number, city, and postal code. We may request a recipient signature for parcels valued over $75.

Pickup point

Pick up your parcel at a designated local locker or partner service counter. Shipments stay available for 7 days prior to being returned.

Timeframes and costs

Service	Delivery time	Cost
USPS Priority Mail	2-4 business days	$5.95
UPS Ground	3-5 business days	$7.50

Estimated delivery times count working days after courier pickup. Outlying postal codes may require an extra 1 to 2 business days.

We provide complimentary standard shipping across United States whenever your order exceeds $75; packages below this amount carry a $5.95 delivery fee.
Parcels reach you within 2 to 4 business days following handover to the courier.
If you submit your order prior to 15:00 on any working day, our team packs and transfers it that very afternoon.
We accept returns within 30 days from the delivery date, provided the gloves remain unworn, unwashed, and in their original packaging.
Payment: cash on delivery, bank transfer.

Order processing

Orders finalized before 15:00 on a regular business day leave our warehouse that same afternoon. Weekend orders, holiday orders, and late submissions dispatch on the following business day. A confirmation notice with your reference number reaches your email right after checkout.

Each pair of Solana Thermo Gloves is sealed inside a moisture-resistant antistatic sleeve, cushioned with protective shock-absorbent insert trays to safeguard integrated micro-heating filaments, and packed into a heavy-duty corrugated outer shipping box.

Tracking your parcel

Upon parcel departure, an automated notification containing a carrier tracking number is transmitted directly to your registered email address and mobile phone number for live status tracking.

Lost or delayed parcel

If your tracking status remains unchanged for 5 business days, reach out to us at [email protected] with your order details. We will launch an inquiry with the parcel carrier and either dispatch a fresh package or issue a complete refund, based on your preference, within 10 business days of your report.

Damaged on arrival

Inspect the parcel exterior upon arrival. If transit damage has compromised your gloves, record photographic evidence of both the parcel and damaged items, retain all exterior packing materials, and submit an incident report to [email protected] within 48 hours of physical receipt.

Payment methods

Cash on delivery

Provide cash to the courier when your package arrives at your door. Advance payment is not required.

Bank transfer

Transfer the amount directly to our business bank account, using the details provided at checkout and in your receipt email. We dispatch your gloves once the funds clear, typically within one business day.

We support Cash on delivery, Bank transfer. Our team will never ask for your card numbers or online banking passwords over the phone or by email.

Delivery outside United States

We deliver to selected destinations. Shipping fees and expected transit times for your region appear at checkout before you finalize your order. Any local customs duties remain the responsibility of the recipient.

Questions about this policy

Reach out by writing to [email protected] or phone +1 (801) 685-6067 during Mon-Fri 09:15-17:00, Sat 09:45-14:00. We reply to all inquiries within one business day.

Merchant: Aurelia Bay Gear LLC
Registered address: 53 S 100 W, Provo, UT 84601, United States
Email: [email protected]
Phone: +1 (801) 685-6067
Working hours: Mon-Fri 09:15-17:00, Sat 09:45-14:00
Registration: EIN: 21-9432126