Contact

Who is responsible

Aurelia Bay Gear LLC, located at 53 S 100 W, Provo, UT 84601, United States. Direct all privacy inquiries to [email protected].

Legal framework

We process personal information in compliance with the applicable U.S. state privacy laws, including the CCPA/CPRA alongside applicable regulations across United States. In the event of any conflict between this text and legal statutes, statutory provisions govern.

What we collect

Placing an order requires us to collect essential dispatch information: your full name, shipping destination, email address, telephone contact, and selected items. We never gather or store payment card details on this website. When you browse our pages, our system logs technical data, including IP addresses, browser specifications, and visited sections, using the cookies outlined below.

  • Identity and delivery coordinates including full legal name, shipping destination address, email address, and contact telephone number.
  • Order transaction records encompassing glove model specifications, fulfillment logs, and selected fulfillment preferences.
  • Device telemetry and server connection metrics including IP address, browser architecture, operating system metadata, and access timestamps.
  • Customer communications including email correspondence, delivery clarification records, and submitted support documentation.

Why we use it

  • To fulfill purchases, manage parcel transport, and handle returns.
  • To respond to your questions and share shipping notifications.
  • To maintain website safety and monitor technical traffic patterns.
  • To share promotional notices, provided you opted in, with an unsubscribe link included in every email.

Cookies and browser data

Our site places small data files on your browser. Essential cookies maintain your shopping basket and checkout session; these cannot be disabled. Analytical cookies report overall page traffic without identifying you personally. Marketing cookies activate solely if you approve them in the consent notice. You may withdraw this permission at any point via the settings banner or your browser preferences; refer to our Cookie Policy for the complete record.

Third parties with whom data is shared

Delivery partners receive shipping addresses and phone contacts. Payment service providers receive necessary billing details to settle orders. Web hosting and analytics partners manage data under strict contractual terms. We do not sell personal details under any circumstances.

Under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), Aurelia Bay Gear LLC affirms that personal data is never sold, leased, rented, or traded to third parties for commercial consideration.

Data retention durations

Transaction records are preserved strictly for the period mandated by tax and accounting legislation, then safely erased. Customer profile information remains active until you choose to delete your account. Analytics records are retained for 14 months.

Your rights

Pursuant to relevant United States federal and state data protection frameworks, consumers possess statutory rights to request disclosure of personal data collected, demand rectification of inaccuracies, petition for data deletion, and secure an electronic copy of their personal file.

Security

Aurelia Bay Gear LLC does not capture, store, or process payment card data because store transactions are executed exclusively through Cash on Delivery or Direct Bank Transfer.

Questions about this policy

Reach out by writing to [email protected] or phone +1 (801) 685-6067 during Mon-Fri 09:15-17:00, Sat 09:45-14:00. We reply to all inquiries within one business day.

Merchant
Aurelia Bay Gear LLC
Registered address
53 S 100 W, Provo, UT 84601, United States
Email
[email protected]
Phone
+1 (801) 685-6067
Working hours
Mon-Fri 09:15-17:00, Sat 09:45-14:00
Registration
EIN: 21-9432126