Aurelia BayFrequently Asked Questions
We gathered clear details here about our materials, sizing, and weather resistance. Read through to see how the softshell and membrane perform in low temperatures.
Still have questions?
We reply to all customer inquiries within twenty-four hours on business days.
Contact Customer Supporthow to choose the right glove size
Measure the circumference of your dominant hand just below the knuckles with a flexible tape. Compare your measurement to our sizing table before placing an order. If you fall between two measurements, choose the larger size for a relaxed fit.
what are solana thermo gloves made of
The gloves feature a high-density softshell polyester exterior, a waterproof TPU middle membrane, and an inner lining of brushed polyester microfleece. The index finger and thumb tips use conductive microfiber pads for touchscreen contact.
how to wash thermal winter gloves
Close the wrist zippers and hand wash the gloves in cool water with mild soap. Press out excess water without wringing the fabric and lay them flat to air dry away from direct heat.
how to order with cash on delivery
Select cash on delivery during checkout and provide your delivery address in full. You hand the exact order amount directly to the courier when the parcel arrives at your door.
what happens if the gloves do not fit
You may return the gloves within 30 days of delivery provided they are unused and in original packaging. The customer covers return shipping fees unless the item arrived with a manufacturing defect.
can i get an invoice for my order
Yes, we issue a clear itemized commercial invoice with every order. A printed receipt comes inside the parcel and a digital copy is available upon request through our customer desk.